FAQs
What is your returns policy? ›
We do not accept change-of-mind returns. If your item arrives faulty, damaged, or incorrect, your rights under the Australian Consumer Law apply and we will cover all reasonable return shipping costs. Please contact us at info@tayloredtocosmetics.com before sending anything back and we will guide you through the process.
Can I return a product if it has been opened? ›
We do not accept change-of-mind returns, whether a product has been opened or not. If your item arrives faulty, damaged, or incorrectly supplied, your rights under the Australian Consumer Law apply and we will cover all reasonable return shipping costs. Please contact us at info@tayloredtocosmetics.com before sending anything back and we will guide you through the process.
What if my order arrives damaged or Faulty? ›
If your order arrives damaged or faulty, please contact us as soon as possible at info@tayloredtocosmetics.com with your order number and clear photos of the issue. Your rights under the Australian Consumer Law are not limited to a specific timeframe, we will assess your case promptly and do our best to arrange a suitable resolution, which may include a replacement or refund at no additional cost to you.
How do I start a return? ›
To start a return, please email us at info@tayloredtocosmetics.com with your order number, a description of the issue, and supporting photos where possible. Our team will review your request and provide you with return instructions, including a prepaid shipping label or reimbursement for your return shipping costs. Please ensure your full name and order number are included inside the parcel when sending your item back.
Who covers return shipping costs? ›
If your item arrives faulty, damaged, or incorrectly supplied, we will cover all reasonable return shipping costs. As we do not accept change-of-mind returns, no other return shipping scenarios apply. We recommend using a tracked shipping service, as we are unable to take responsibility for returns lost in transit before they reach us. .
Where do you ship from and how long does delivery take? ›
All orders are shipped from Perth, Western Australia. Standard shipping typically arrives within 3–7 business days and express shipping within 1–3 business days. Please note that these timeframes are estimates only and may vary depending on your location, courier delays, weather conditions, or public holidays, rural and regional areas may take longer. We currently only ship within Australia. Unfortuantely we do not offer international shipping as of yet.
What does the Serum & Set Brow Gel do? ›
Our Serum & Set Brow Gel delivers a flexible, natural hold that keeps your brows perfectly defined and in place all day, while conditioning ingredients leave them looking and feeling nourished with every use.
Is this a brow gel or a brow serum? ›
It's a brow gel, but not your average one. Our Serum & Set Brow Gel applies like a lightweight serum and sets down to a flexible gel finish, giving you the hold of a brow gel with the conditioning benefits of a serum. The result is brows that look groomed, defined, and beautifully set all day.
How do I use the product and how often? ›
Apply to clean, dry brows using short, upward strokes in the direction of the hairs, preferably before makeup. The product is suitable for daily use and can be worn alone or as the final step in your brow routine.
Is it suitable for sensitive skin? ›
The formula is designed to be gentle; however, we recommend patch testing before full use, especially if you have sensitive skin.
Is it cruelty-free and vegan? ›
Yes. Our product is cruelty-free and vegan.
Can I change or cancel my order? ›
We process orders quickly, so we cannot guarantee changes or cancellations once an order has been placed. If you need to make a change, please contact us at info@tayloredtocosmetics.com as soon as possible and we will do our best to accommodate your request before your order is dispatched.
What if I entered the wrong shipping address? ›
Please contact us at info@tayloredtocosmetics.com as soon as possible. If your order has not yet been dispatched, we will do our best to update your shipping address before it leaves us. Unfortunately, once an order has been dispatched we are unable to redirect it, and we are not responsible for orders delivered to an incorrect address provided at checkout.
How can I contact you? ›
Please contact us via our email at info@tayloredtocosmetics.com. Alternatively, you can message us via Instagram DM, and we’ll get back to you as soon as possible.