Shipping policy
Shipping Policy
Thank you for shopping with Taylored to Cosmetics. We've put together the information below to make your delivery experience as smooth and transparent as possible.
Order Processing
All orders are processed within 1–3 business days of placement, excluding weekends and public holidays. Once your order has been processed and dispatched, you'll receive a confirmation email containing your tracking details
Please note that processing time is separate from transit time. During peak periods, launches, or promotional events, processing may take slightly longer and we appreciate your patience and will always aim to keep you informed.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your delivery address and selected shipping method. All available options and their costs will be clearly displayed before you complete your order.
Estimated delivery timeframes are provided by our courier partners and are approximate only. Actual delivery times may vary due to factors outside our control, including courier demand, weather conditions, and public holidays.
Order Tracking
Once your order has been dispatched, you will receive an email with your tracking number. Please allow up to 24 hours for tracking information to appear in the courier's system.
If you haven't received your tracking email, please check your spam or junk folder first. If you're still having trouble, don't hesitate to reach out to us at info@tayloredtocosmetics.com.
Click & Collect — Perth Only
We are pleased to offer a free Click & Collect option for customers located in Perth, Western Australia.
How it works:
- Select Click & Collect as your delivery method at checkout, there is no shipping charge for this option.
- You will receive an email notification once your order is ready for collection. Please do not attempt to collect your order before receiving this notification.
- Once you have received your ready-to-collect notification, please contact us via email at info@tayloredtocosmetics.com or DM us on Instagram to arrange a suitable collection time.
- Collection will take place from our brow and lash salon. The specific address will be confirmed when you arrange your collection time.
Please read the following carefully before selecting Click & Collect:
- Click & Collect is available for Perth-based customers only.
- Our collection point is our brow and lash salon — it is not a retail shopfront open to the public. You cannot walk in without a pre-arranged time.
- You must not attend to collect your order without first confirming a time with us. If you arrive without a pre-arranged appointment, we will be unable to fulfil your collection at that time.
- Collection times are subject to our availability and will be arranged once you make contact after receiving your ready-to-collect notification.
If you have any questions about Click & Collect before placing your order, please get in touch at info@tayloredtocosmetics.com and we'll be happy to help.
Incorrect or Incomplete Delivery Address
Please take care to enter your delivery address accurately at checkout, as we are unable to redirect orders once they have been dispatched.
If an order is returned to us due to an incorrect or incomplete address provided at checkout, we will contact you to arrange redelivery. Please note that an additional shipping fee may apply in this case. We are not responsible for orders that are delivered to an address entered incorrectly by the customer and are not subsequently returned to us.
Authority to Leave / Safe Drop
Some couriers may leave your parcel in a safe location if no one is available to receive it at the time of delivery. If you would like to request a signature-on-delivery option, please select this at checkout where available or contact us at info@tayloredtocosmetics.com before placing your order.
Please note that we are not responsible for parcels that are lost or stolen after being successfully delivered to your nominated address or a designated safe drop location confirmed by the courier.
Delayed or Undelivered Parcels
We understand how frustrating a delayed delivery can be. If your parcel has not arrived within the estimated timeframe, please contact us at info@tayloredtocosmetics.com and we will lodge an enquiry with the courier on your behalf.
If your parcel is confirmed lost in transit, we will arrange a replacement or refund in accordance with our obligations under the Australian Consumer Law. We are committed to ensuring your order reaches you, and we will always work with you to find a resolution.
Orders Damaged in Transit
If your order arrives visibly damaged, we ask that you contact us as soon as possible — and ideally within 7 days of delivery — so we can act quickly on your behalf. Please email info@tayloredtocosmetics.com and include:
- Your order number
- A description of the damage
- Clear photographs of the damaged item and packaging
We will assess your case and provide a resolution in accordance with the Australian Consumer Law. Notifying us promptly also helps us manage any claim with the courier on your behalf.
International Shipping
We currently ship within Australia only. We hope to offer international shipping in the future so stay tuned!
Need Help?
We're always happy to help. If you have any questions about your order or delivery, please reach out to our team:
📧 info@tayloredtocosmetics.com
We aim to respond to all enquiries within 1–2 business days.
Last updated: [05/2026] Taylored To Cosmetics PTY LTD