Refund policy
Returns & Refunds Policy
At Taylored to Cosmetics, your satisfaction matters to us. This policy explains your return and refund options clearly and honestly. Nothing in this policy limits or excludes any rights you hold under the Australian Consumer Law (ACL).
Faulty, Damaged, or Incorrectly Supplied Products
Your rights under the Australian Consumer Law are not time-limited. If your product arrives faulty, damaged in transit, or is not what you ordered, please contact us as soon as possible so we can make it right.
To help us resolve your issue promptly, please email info@tayloredtocosmetics.com and include:
- Your order number or proof of purchase
- A clear description of the issue
- Photographs where applicable
Our team will review your inquiry promptly and work with you to find a fair resolution. Depending on the nature of the issue, your remedy may include a full refund to your original payment method, a replacement product, or another resolution as required by the ACL.
Please note that under the Australian Consumer Law, for a major failure with a product, you are entitled to choose your preferred remedy. We will always honour your rights under the ACL.
Adverse Reactions
We take the safety and wellbeing of our customers seriously. If you experience an unexpected allergic reaction or skin sensitivity after using one of our products, please discontinue use immediately and contact us at info@tayloredtocosmetics.com.
Please provide your order number, a description of your experience, and photographs where relevant. We will assess each case individually and in accordance with our obligations under the Australian Consumer Law.
We recommend reviewing the full ingredient list on each product page before use, particularly if you have known sensitivities or allergies.
Return Shipping Costs
Faulty, Damaged, or Incorrectly Supplied Items If your item is confirmed to be faulty, damaged, or incorrectly supplied, Taylored To Cosmetics Pty Ltd will cover all reasonable return shipping costs. Please contact us before sending anything back so we can arrange this for you.
Refund Processing
Once your return has been received and assessed, we will notify you of the outcome. If your refund is approved, it will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or payment provider to finalise and post the transaction to your account, as processing times vary between institutions.
Your Rights Under Australian Consumer Law
This policy is offered in addition to and does not limit your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If you are not satisfied with the outcome of your return or refund request, you may seek guidance from the Australian Competition and Consumer Commission at accc.gov.au or contact your relevant state or territory consumer affairs body.
We do not accept change-of-mind returns. Please choose carefully before placing your order.
You are entitled to a remedy if a product you receive is:
- Faulty or defective — the product has a manufacturing defect or does not work as intended
- Damaged — the product arrives damaged or is not of acceptable quality
- Incorrectly supplied — you received the wrong product or a product that does not match its description
Depending on the nature of the issue, your remedy may include a repair, replacement, or refund. For major failures, you have the right to choose your preferred remedy.
To lodge a return, please contact us at info@tayloredtocosmetics.com with your order number and details of the issue, including photos where possible. We will work with you to resolve it promptly.
Last updated: [05/2026] Taylored To Cosmetics Pty Ltd